Return & Refund Policy

Construction services cannot be "returned" the way goods can, so this policy explains the situations in which money changes hands in reverse: cancelled projects, unused provisional sums, over-ordered materials and defect rectification. Specific figures in your signed contract always take precedence over the general positions below.

1. Cancelling before works begin

If you cancel after paying a deposit but before materials are ordered or crews are scheduled, we refund the deposit less any costs genuinely incurred (for example completed design work or permit fees already paid to authorities), with an itemised statement of those costs. Refunds are issued within fourteen days of the cancellation notice.

2. Cancelling after works begin

If a project is terminated mid-way, we measure the works completed and materials committed to date, certify their value against payments received, and either refund the surplus or invoice the shortfall. You receive all materials already paid for in full.

3. Unused provisional sums

Amounts quoted as provisional sums that are not spent are credited back in the final account at full value. We do not treat unspent allowances as earnings.

4. Surplus materials

Materials purchased under the contract in excess of site needs (beyond normal wastage allowances) belong to you. You may keep them — we recommend keeping spare tiles — or ask us to return eligible unopened items to the supplier, in which case the supplier's credit, less any restocking charge they impose, is passed to you in full.

5. Defects: repair first, refund where repair fails

Defects reported within the warranty period — five years for structural and waterproofing works, twelve months for general finishing — are rectified at our cost. Where a defect proves impractical to rectify after reasonable attempts, we negotiate a fair reduction or partial refund reflecting the affected work's value.

6. Deposits for small repair jobs

Maintenance and repair callouts confirmed and then cancelled with at least twenty-four hours' notice are refunded in full. Cancellations after our crew has been dispatched incur a callout charge, currently RM120 within the Klang Valley, with the balance refunded.

7. How refunds are paid

Refunds are made by bank transfer to the account that made the original payment, within fourteen days of the final account being agreed, together with a statement showing how the figure was reached.

8. Disagreements

If you believe a refund has been calculated wrongly, write to [email protected]. Unresolved disputes may be referred to the Tribunal for Consumer Claims Malaysia or handled as provided in your contract.